Privacy Policy

1 Information We Collect

We collect information you provide directly to us and information collected automatically when you use our services.

Information you provide

• •Account & order data — name, email address, billing and shipping address, phone number.
• •Payment data — payment card details are processed directly by our payment provider (Stripe) and are never stored on our servers.
• •Communications — messages you send us via email or contact forms.

Information collected automatically

• •Log & device data — IP address, browser type, operating system, referring URLs, and pages visited.
• •Cookies & similar technologies — see our Cookie Policy for details.

2 How We Use Your Information

We use the information we collect to:

• •Process and fulfil your orders, including sending order confirmations and shipping updates.
• •Manage your account and provide customer support.
• •Send you marketing communications where you have opted in (you may opt out at any time).
• •Improve and personalise your shopping experience.
• •Detect, prevent, and investigate fraud or other illegal activity.
• •Comply with legal obligations.

3 How We Share Your Information

We do not sell or rent your personal data. We may share it only in the following circumstances:

• •Service providers — payment processors, shipping carriers, email delivery services, and analytics providers who assist us in operating our store, bound by confidentiality agreements.
• •Legal requirements — when required by law, subpoena, or other legal process, or to protect the rights, property, or safety of AVDEB, our customers, or others.
• •Business transfers — in connection with a merger, acquisition, or sale of assets, your data may be transferred as a business asset.
• •With your consent — for any other purpose with your explicit consent.

4 Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years to satisfy tax and accounting requirements. You may request deletion of your account data at any time (subject to legal retention requirements) by contacting us at privacy@avdeb.com.

5 Cookies

We use cookies and similar tracking technologies to enhance your experience on our site. For full details on the cookies we use, why we use them, and how you can control them, please see our Cookie Policy.

6 Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• •Access — request a copy of the personal data we hold about you.
• •Rectification — request correction of inaccurate or incomplete data.
• •Erasure — request deletion of your personal data ("right to be forgotten").
• •Portability — request transfer of your data to another service provider.
• •Objection & restriction — object to or restrict certain processing of your data.
• •Withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at privacy@avdeb.com. We will respond within 30 days.

7 Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data is transmitted over HTTPS. Payment information is handled exclusively by PCI-DSS compliant processors and never touches our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8 Children's Privacy

Our site is not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@avdeb.com and we will delete it promptly.

9 AI Assistants and Connectors

AI assistants (for example Claude, ChatGPT or Meta Muse) can connect to our read-only store connector at https://avdeb.com/mcp to search our catalog, read product and policy information and price an order. It does not use accounts, sign-in or payment details, cannot see existing orders or customer data, and never places orders — purchases are always completed on our website.

• •What it receives — only what the assistant sends to answer your request: search words, product and option choices, quantities, personalization text, coupon codes and the shipping country.
• •How it is used — to answer that request, then discarded. We don't store request contents or use them for advertising, profiling or AI model training, and we don't sell them.
• •Technical data — your assistant's IP address is used briefly, in hashed form, to limit request rates. Our hosting and monitoring providers record standard request metadata (such as time, URL, response status and timing, and for hosting logs the IP address) for security and reliability, kept for a limited period. Request contents are not included.
• •Your assistant — how the assistant's provider handles your conversations is governed by its own privacy policy.

10 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our site after changes are posted constitutes your acceptance of the revised policy.

11 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: