Shipping & Delivery

1 Processing Times

Orders ship the same or next day after payment is confirmed. We ship Monday–Saturday, excluding US federal holidays. You will receive an email notification once your order has been dispatched.

• •Daily cut-off — orders placed before 1 PM Pacific Time (12 PM on Saturdays) on a shipping day usually ship that same day; later orders, and orders placed on Sundays or holidays, ship from the next shipping day.
• •Custom & personalised items — made to order and shipped on the same schedule.
• •High-demand periods — during peak seasons (e.g. holidays), processing may take slightly longer. We appreciate your patience.

2 Shipping Within the US

We currently ship to addresses in the United States from Los Angeles, California. Estimated transit times begin after your order has been processed and handed to the carrier, and count carrier business days (Monday–Friday).

• •Standard Shipping (2–5 business days) — our most economical option, $4.99. Free on orders over $35.
• •Express Shipping (1–2 business days) — our fastest domestic option for time-sensitive orders. Must be placed before the daily cut-off time shown at checkout.

Your shipping options and their cost are shown at checkout before you pay.

3 International Shipping

We currently ship within the United States only. International shipping isn't available yet — if you'd like to order from outside the US, let us know and we'll tell you as soon as we ship to your country.

4 Order Tracking

Once your order has been picked up by the carrier, you will receive a shipping confirmation email containing your tracking number and a link to track your package in real time.

• •Activation delay — please allow up to 24 hours after receiving your shipping confirmation for tracking information to become active and visible on the carrier's website.
• •No tracking email? — check your spam or junk folder first. If you still cannot find it, contact us at info@avdeb.com with your order number and we'll resend it.

5 Shipping Restrictions

Please be aware of the following restrictions that may affect delivery options available to you:

• •P.O. boxes — we accept P.O. box addresses for Standard Shipping only. Express Shipping requires a physical street address.
• •3D printed items — some products manufactured via 3D printing may have dimensional or weight characteristics that limit available carriers or shipping methods. Any such restrictions will be indicated at checkout.
• •Oversized or heavy orders — orders that exceed standard carrier size or weight thresholds may require freight shipping; we will contact you if this applies to your order.

6 Damaged or Lost Packages

We take great care in packaging every order. However, if something goes wrong in transit, here is what to do:

• •Damaged items — please contact us within 7 days of delivery with your order number and photos of the damaged item and packaging. We will arrange a reship or issue a full refund at no cost to you.
• •Lost packages — if your tracking shows no movement for an extended period or your order is marked delivered but not received, contact us and we will open an investigation with the carrier and work to resolve it as quickly as possible.
• •Carrier delays — while we strive to dispatch orders promptly, AVDEB is not responsible for delays caused by the carrier, weather events, or other circumstances outside our control. Estimated transit times are not guaranteed.
• •Incorrect address — please double-check your shipping address at checkout. We are unable to reroute packages once they have been dispatched. Additional charges may apply for returned and reshipped orders due to an incorrect address.

7 Contact Us

Have a question about your shipment or need help with an order? We're happy to assist. Visit our contact page or reach out directly by email and we'll get back to you as soon as possible.